{"product_id":"9781440840777","title":"Stellar Customer Service: Training Library Staff to Exceed Expectations: Training Library Staff to Exceed Expectations","description":"\u003cp\u003eFrom librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.\u003c\/p\u003e\u003cp\u003e• Provides model staff training programs that have been proven successful in real-world applications \u003c\/p\u003e\u003cp\u003e• Addresses how to improve the delivery of customer service at all levels of personnel—librarians, general staff, student workers, and volunteers\u003c\/p\u003e\u003cp\u003e• Includes guidelines on re-training and evaluation of customer service training needs\u003c\/p\u003e","brand":"ABC-CLIO, Incorporated","offers":[{"title":"Default Title","offer_id":47140156440816,"sku":"9781440840777","price":48.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781440840777_p0.jpg?v=1763801529","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781440840777","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}