{"product_id":"9781440848544","title":"Yes! on Demand: How to Create Winning, Customized Library Service: How to Create Winning, Customized Library Service","description":"\u003cp\u003eBorrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.\u003c\/p\u003e\u003cp\u003e• Helps librarians build a happy and loyal patron base\u003c\/p\u003e\u003cp\u003e• Offers practical advice and guidelines for implementing a transformative customer-service model\u003c\/p\u003e\u003cp\u003e• Provides a big picture on customer service, allowing readers to rethink their approach\u003c\/p\u003e\u003cp\u003e• Explains why administrators must release some control, allowing staff to use their own judgment and sometimes break with standard policies and procedures\u003c\/p\u003e\u003cp\u003e• Empowers library staff and relieves administrators of burdens of bureaucracy and micro-management\u003c\/p\u003e","brand":"ABC-CLIO, Incorporated","offers":[{"title":"Default Title","offer_id":47154943361264,"sku":"9781440848544","price":55.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781440848544_p0.jpg?v=1763789708","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781440848544","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}