{"product_id":"9781447316145","title":"Personalisation","description":"\u003cbr\u003ePersonalization has become a social policy buzzword in the twenty-first century as many organizations move steadily away from one-size-fits-all models of service. In this provocative book, Peter Beresford is joined by other top academics to challenge the personalization agenda. Although critical of one-size-fits-all approaches, they contend that personalization turns service users into consumers who are shopping in a care market. This does not facilitate better attunement to user needs, they argue, but an increased commodification of care that actually channels large profits toward a decreasing number of providers at the expense of service quality. A timely debate in an era when public programs are deeply embattled, \u003ci\u003ePersonalisation\u003c\/i\u003e is a careful work of critical policy assessment. ","brand":"Policy Press at the Univ of Bristol","offers":[{"title":"Default Title","offer_id":47027561562352,"sku":"9781447316145","price":16.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781447316145_p0.jpg?v=1769905764","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781447316145","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}