{"product_id":"9781452940397","title":"Answer the Call: Virtual Migration in Indian Call Centers","description":"\u003cbr\u003e\u003cp\u003eDrawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, \u003cem\u003eAnswer the Call\u003c\/em\u003e shows that workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans—and each other.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"University of Minnesota Press","offers":[{"title":"Default Title","offer_id":47128606015728,"sku":"9781452940397","price":14.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781452940397_p0.jpg?v=1763854934","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781452940397","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}