{"product_id":"9781456720698","title":"The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary","description":"\u003cp\u003eIn reading this book, you will find that \u003ci\u003eThe Six Principles of Service Excellence\u003c\/i\u003e \u003cb\u003eIS\u003c\/b\u003e:\u003c\/p\u003e \u003cp\u003e•          A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.\u003c\/p\u003e \u003cp\u003e•          More than a theory or concept.  It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eYou will further come to realize that \u003ci\u003eThe Six Principles of Service Excellence\u003c\/i\u003e \u003cb\u003eIS NOT:\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e•          A quick-fix.  It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.\u003c\/p\u003e \u003cp\u003e•          For everyone, nor every organization.  Without 100% commitment and involvement from senior leadership, it will not thrive.\u003c\/p\u003e \u003cp\u003e•          A superficial, Pep Rally.  It is about making sound decisions and implementing interventions that will create lasting results.\u003c\/p\u003e","brand":"AuthorHouse","offers":[{"title":"Default Title","offer_id":47140853088496,"sku":"9781456720698","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781456720698_p0.jpg?v=1763856618","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781456720698","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}