{"product_id":"9781461438960","title":"ITIL 2011 At a Glance","description":"\u003cp\u003e\"ITIL® 2011 At a Glance\" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. \"ITIL® 2011 At a Glance\" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. \u003c\/p\u003e\u003cp\u003eThe desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. \"ITIL® 2011 At a Glance\" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.\u003c\/p\u003e","brand":"Springer New York","offers":[{"title":"Default Title","offer_id":47060502675696,"sku":"9781461438960","price":39.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781461438960_p0.jpg?v=1763673853","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781461438960","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}