{"product_id":"9781462038176","title":"Essential Skills","description":"This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service.\u003cp\u003eBy building your customer service vocabulary, you'll be able to\u003c\/p\u003e\u003cp\u003e• develop the vocabulary and vocational skills you need to become successful;\u003cbr\u003e• improve your reading and oral communication skills;\u003cbr\u003e• enhance your thinking and problem solving skills;\u003cbr\u003e• boost your spelling and phonics skills.\u003c\/p\u003e\u003cp\u003eThe workbook's ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. \u003c\/p\u003e\u003cp\u003eYou'll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, you'll also apply synonyms and antonyms that will help you in a customer service environment.\u003c\/p\u003e\u003cp\u003eGet your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with \u003ci\u003eEssential Skills: Customer Service Vocabulary Building Workbook.\u003c\/i\u003e\u003c\/p\u003e","brand":"iUniverse, Incorporated","offers":[{"title":"Default Title","offer_id":47027907985648,"sku":"9781462038176","price":13.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781462038176_p0.jpg?v=1763675620","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781462038176","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}