{"product_id":"9781462800841","title":"Process Improvement \u0026 Performance Management Made Simple: The FastTrack approach to getting results quickly","description":"\u003cp\u003eCan you get rapid results and still be effective?  Where do you begin and what techniques should you use?  What have others done and what were their lessons learned?\u003c\/p\u003e \u003cbr\u003e \u003cp\u003e\u003cb\u003eAndrew Muras\u003c\/b\u003e and \u003cb\u003eGlenn Goodnight\u003c\/b\u003e answer these questions and many more based on years of experience in implementing and teaching at both commercial and government organizations.  Filled with case studies, this book highlights techniques that are effective in the real world.  Whether practitioner, manager or executive, you’re sure to gain the insights needed for program success.\u003c\/p\u003e \u003cbr\u003e \u003cp\u003eI find their approach to foundational aspects both structurally sound and engaging…and critical for sustaining cost and quality performance improvements.  \u003ci\u003eDr. Penny Weller, Hackett Group\u003c\/i\u003e\u003c\/p\u003e \u003cbr\u003e \u003cp\u003eFastTrack is easy to use, easy to understand, and easy to communicate.  \u003ci\u003eBillie Gayle Lewis, LSS Blackbelt\u003c\/i\u003e\u003c\/p\u003e \u003cbr\u003e \u003cp\u003eI’ve been working with Andrew and Glenn for many years – their workshops and trainings are typically our best attended and highest rated events.   \u003ci\u003eGuy Clayton, Director, IQPC\u003c\/i\u003e\u003c\/p\u003e \u003cbr\u003e \u003cp\u003eTable of Contents\u003c\/p\u003e \u003cp\u003eChapter 1:  The FastTrack Approach for Rapid, Cost Effective Implementations\u003c\/p\u003e \u003cp\u003eChapter 2:  Shared Services\u003c\/p\u003e \u003cp\u003eChapter 3: Chargebacks, Service Level Agreements and Service Catalogues\u003c\/p\u003e \u003cp\u003eChapter 4: Information Technology\u003c\/p\u003e \u003cp\u003eChapter 5:  Product \u0026amp; Customer Profitability\u003c\/p\u003e \u003cp\u003eChapter 6:  Capacity Analysis\u003c\/p\u003e \u003cp\u003eChapter 7:  Performance Management, Metrics and Scorecards\u003c\/p\u003e  \u003cp\u003eChapter 8:  Enterprise Wide Implementations\u003c\/p\u003e  \u003cp\u003eChapter 9:  Benchmarking\u003c\/p\u003e \u003cp\u003eChapter 10:  Outsourcing\u003c\/p\u003e \u003cp\u003eChapter 11:  Government\u003c\/p\u003e \u003cp\u003eChapter 12:  Business Transformation: Linking ABC\/M with Lean and Six Sigma\u003c\/p\u003e","brand":"Xlibris Corporation","offers":[{"title":"Default Title","offer_id":47125653127408,"sku":"9781462800841","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781462800841_p0.jpg?v=1763677650","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781462800841","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}