{"product_id":"9781467086615","title":"The Positive Coach Approach: Call Center Coaching for High Performance","description":"\u003cp\u003e\u003cu\u003eThe \u003cins\u003ePositive Coach Approach\u003c\/ins\u003e\u003c\/u\u003e is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThis method of coaching eliminates:\u003c\/p\u003e \u003cp\u003e   - Stress on coaches and agents\u003c\/p\u003e \u003cp\u003e   - The need for constructive criticism\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThe Positive Coach Approach is:\u003c\/p\u003e \u003cp\u003e   - A proven way to get more and better results\u003c\/p\u003e \u003cp\u003e   - A kinder approach to performance improvement\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e   \u003c\/p\u003e","brand":"AuthorHouse","offers":[{"title":"Default Title","offer_id":47163009630448,"sku":"9781467086615","price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781467086615_p0.jpg?v=1763690413","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781467086615","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}