{"product_id":"9781469720296","title":"THANK GOD IT'S SUNDAY!: The Gospel of Customer Service","description":"\"In \u003ci\u003eThank God It's Sunday\u003c\/i\u003e Bernard Smalls delivers the good news that a serving heart is the key to prosperity. This uplifting parable-based on a true account of a wildly successful car dealership-shows that profit is the applause we get for taking care of our customers.\" \u003cbr\u003e\u003cb\u003e-Ken Blanchard, co-author of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e and \u003ci\u003eRaving Fans\u003c\/i\u003e  \u003c\/b\u003e\u003cp\u003eWhy read TGI Sunday?\u003c\/p\u003e  \u003cp\u003eBernard Smalls, a former professional drummer, started his customer service career washing cars in Alaska. \u003ci\u003eThat's cold!\u003c\/i\u003e Today as a corporate trainer he teaches in a fun, motivating way the \u003ci\u003eTGI Sunday\u003c\/i\u003e principles of excellent customer service. Readers of \u003ci\u003eTGI Sunday\u003c\/i\u003e are guaranteed to be motivated, inspired, entertained, and enlightened.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"In \u003c\/i\u003eThank God It's Sunday\u003ci\u003e, Bernard Smalls delivers an awesome message of true customer service with a new level of excitement and passion. The principles in this book can be applied to any business old or new to help create customers for life! This book is a must read!\"\u003c\/i\u003e \u003cbr\u003e\u003cb\u003e-David Martin-New York Life Insurance Companies-Partner, Atlanta, Georgia\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"I found Bernard's book to provide some really great insight into sales and team building. Really a must read for any aspiring to reach their full potential in either sales or sales management.\"\u003c\/i\u003e \u003cbr\u003e\u003cb\u003e-William \"Bub\" Brill-New York Life Insurance Companies-Managing Partner, Greenville, South Carolina\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"I am a real fan of Bernard Smalls. Bernard is one of the most effective speakers I know. His excellent content and enthusiasm will inspire any audience. Bernard is a real winner.\"\u003c\/i\u003e \u003cbr\u003e\u003cb\u003e-Dr. Ken Blanchard\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003ci\u003e\"So many books are related to special systems to make production and profits in a mechanized way that suits and empowers the corporation. This new book of O. Bernard Smalls focuses in on the only real way of having business permanence: the customer. It is the customer that keeps a business alive, it is the customer that creates employment and it is the customer that is the only way to make a profit. 'Wake up corporations and appreciate and thank God for the customer.'\"\u003c\/i\u003e \u003cbr\u003e\u003cb\u003e-Peter J. Daniels, Best Selling Author, Millionaire Real Estate Developer, and Australia's Top Motivational Speaker\u003c\/b\u003e\u003c\/p\u003e","brand":"iUniverse, Incorporated","offers":[{"title":"Default Title","offer_id":47130300776688,"sku":"9781469720296","price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781469720296_p0.jpg?v=1763699768","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781469720296","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}