{"product_id":"9781473645004","title":"The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service","description":"Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.","brand":"Quercus","offers":[{"title":"Default Title","offer_id":47125310963952,"sku":"9781473645004","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781473645004_p0.jpg?v=1763602536","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781473645004","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}