{"product_id":"9781474250146","title":"Designing for Service: Key Issues and New Directions","description":"Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.  It is now a growing field of both practice and academic research. \u003cb\u003eDesigning for Service\u003c\/b\u003e brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. \u003cb\u003eDesigning for Service\u003c\/b\u003e aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development\u003cb\u003e \u003c\/b\u003ebeyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.","brand":"Bloomsbury USA","offers":[{"title":"Default Title","offer_id":47181247742192,"sku":"9781474250146","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781474250146_p0.jpg?v=1763604315","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781474250146","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}