{"product_id":"9781477208922","title":"The Leadership Book of Numbers, Volume 2: Short Tips for the Leader on the Go to Help You Grow the Business, Develop Your Professional Life, and Lead Others More Effectively","description":"This book is great required reading for anyone who desires to learn how to be a more effective leader.  It is intended to inspire, provide vital how-to’s, and to shape the mindset for building and retaining a highly effective team, committed and dedicated to achieving the key priorities of the organization. In a clever, practical style, The Leadership Book of Numbers (Volume 2) will help you resolve these dilemmas and many others: • What is my role as a leader in creating and sustaining a culture of service excellence? • What are the seven signs of a bad boss, and how do I overcome them? • How do I hold my staff accountable for driving excellence? • How can I drive excellence with I am working with a lean staff? • How do I gain the support of my C-Level and earn their respect? • How do I engage my staff to anticipate the unexpressed wishes and needs of the customer? • How do I confront unacceptable behavior with confidence, professionalism, and finesse?  • How do I foster an environment where the focus on internal customer service is as intense as our emphasis on excellent external customer service? • As a leader, what are some common things I should never assume or take for granted? • How do I foster and environment where employees are empowered to resolve customer problems and exceed their expectations? • What is the key to creating a memorable experience for every customer? Theo has spent a decade working with organizations to implement effective leadership practices that lead to employee self-accountability, self-motivation, and self-worth.  For more information about Theo Gilbert-Jamison and her firm, Performance Solutions by Design, please visit our website www.psbydesign.com","brand":"AuthorHouse","offers":[{"title":"Default Title","offer_id":47130690093296,"sku":"9781477208922","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781477208922_p0.jpg?v=1763612499","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781477208922","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}