{"product_id":"9781486433162","title":"ISO\/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition","description":"This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO\/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO\/IEC 20000 Foundation Certificate.\u003cbr\u003e\u003cp\u003e\u003cbr\u003eAs the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO\/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eISO\/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO\/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO\/IEC 20000.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eThis kit prepares you for the certification exam by offering valuable information on the ITIL and ISO\/IEC 20000 Framework, ISO\/IEC 20000 Certification and IT Service Management.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eThis Kit contains the book and online course access that provides everything you need to prepare for the ISO\/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eThis Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO\/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e* Real-world scenarios put what you've learned in the context of service solutions.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e* Thought provoking questions to challenge your thinking and understanding.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e* Exam Essentials in each chapter helps you zero in on what you need to know.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e* Includes practice exam questions.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e* A Real World Guide to ISO\/IEC 20000 Skills.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e* Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e* Practice what you've learned with challenging ISO\/IEC 20000 Foundation exam style questions.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eBased on specific exam objectives - use this as a lab manual for certification preparation.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eCustomer Testimonials:\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eGreat Kit for 20K certification knowledge and guidance, Ann F. Reynolds: I highly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003eBrilliant Guide \u0026amp; Online course, K. Bee: This kit is high quality and contains valuable information on the ITIL and ISO\/IEC 20000 Framework, I feel confident in taking the ISO\/IEC 20000 Foundation Exam. In addition it including information on the exam with scenarios which was most useful and I will definitely re-visit again for the last minute prep before I take the exam. This is certainly one of the best on-line courses I have seen, the book is excellent - I'm very impressed with The Art of Service products and will be a regular customer. Keep up the good work!\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47142276235504,"sku":"9781486433162","price":58.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781486433162_p0.jpg?v=1763635064","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781486433162","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}