{"product_id":"9781488521362","title":"BPO 28 Success Secrets - 28 Most Asked Questions On BPO - What You Need To Know","description":"There has never been a BPO Guide like this. BPO 28 Success Secrets is not about the ins and outs of BPO . Instead, it answers the top 28 questions that we are asked and those we come across in our forums, consultancy and education programs. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with BPO . \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA quick look inside of the subjects covered: History , Call Center Industry , Why Companies Worldwide Outsource To India, Industry Size , Business Process Outsourcing , Offshore Software R \u0026amp; D , Banking Business Process Outsourcing , Outsourcing in India A Trade Secret, Where have All the Call Center Jobs gone?, Choosing An ERP Package That Works For You, Types and Criteria , The On-the-Job Duties of A Call Center Rep, Size of Industry , Business Process Outsourcing Learning the Basic Concept of BPO s, BPO revenues in billions (USD) , Future of Outsourcing Services , Offshore Outsourcing Is Your Company Ready?, The Implementation of ERP in the Call Relationship Management, Limitations , The Siebel Call Center - an Innovation in the Siebel Software, Entry of IT Majors , Leading BPO-IT Cities , BPO in the Philippines , What is Configuration Management (for Newbies)?, Emergence of Rural BPO s , Strategic Planning through Business Process Outsourcing, BPO Outsourcing: Is This For All Companies?, How Call Center Employment Keeps BPO Companies Grounded in Reality, and much more...\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47125910651120,"sku":"9781488521362","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488521362_p0.jpg?v=1763637379","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488521362","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}