{"product_id":"9781488533211","title":"SLM 39 Success Secrets - 39 Most Asked Questions On SLM - What You Need To Know","description":"There has never been a SLM Guide like this. SLM 39 Success Secrets is not about the ins and outs of SLM . Instead, it answers the top 39 questions that we are asked and those we come across in our forums, consultancy and education programs. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with SLM . \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA quick look inside of the subjects covered: Multi-level SLAs , IT Services Process: Service Level Management Service Options, IT Services Implementation Plan\/Project Plan Skeleton Outline Process: Service Catalog Management, IT Service Management (ITSM) Capability Assessment Service Level Management Questionnaire, Roles and Responsibilities of Process Owner for Service Level Management, IT Services Business Justification Process: Service Level Management, Job Title: Service Level Manager , Examining KPI (key performance indicators) in service level management, Service Catalog, Terms \u0026amp; Definitions , SLA + SLM (Service Level Agreement and Service Level Management), What is service level management comprised of? , Service level management (SLM) and its effect on institutional accounting, IT Services Business and IT Service Mapping Process: Service Level Management, IT Services Catalog Maintenance and Improvement, Conflict : It supports the organization in planning and executing its business., Test Yourself - What you need to know, ITIL v3 Foundation Glossary, Service Continuity and Availability Management , Skills and Attributes , Service-based, Customer-based or Multi-Level SLAs , What is so special about ITIL Service Management?, IT Services Publishing a Service Catalog Process: Service Catalog Management, The review and negotiation process in Service Level Management (for upstarts), Examples of CSF (critical success factors) in service level management, Pricing and Chargeback: , Help Desk Glossary, Service Level Management, IT Services Detailed Objectives\/Goals Process: Service Level Management, The Continual Service Improvement Model, ITSM Tool Requirements, IT Services Implementation Plan\/Project Plan Skeleton Outline Process: Service Level Management, Goals and Objectives , IT Service Management Service Catalog, How service level management can align business and IT priorities, What is Service Level Management , Help Desk Glossary, What can service level management bring to an IT organization, really? , How SLM (service level management) helps its constituents to establish their priorities, and much more...\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47181205176560,"sku":"9781488533211","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488533211_p0.jpg?v=1763637380","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488533211","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}