{"product_id":"9781488533549","title":"Call Center 111 Success Secrets - 111 Most Asked Questions On Call Center - What You Need To Know","description":"There has never been a Call Center Guide like this. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt contains 111 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Call Center. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA quick look inside of some of the subjects covered: Arena (software) Uptake, Mitel - Product lineup, Technical support Outsourcing technical support, Voicemail - Voicemail features, QVC - QVC US, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, KPN - International, Text mining - Commercial, Agent-assisted Automation - Types of agent-assisted automation, Apple, Inc - Corporate culture, Data mining Business, United Steelworkers, Mobile security - Viruses and Trojans, Call centre - Dynamics, Global sourcing, Third-party logistics - On-demand transportation, Offshoring - Frequently used terms, Risk management - Risk reduction, MSN - International services, Virtual queue - Impact, 300-page iPhone bill - Industry, Lenovo - Corporate affairs, Mobile security - Viruses and Trojans, Payment Card Industry Data Security Standard - PCI compliance in call centers, HP Enterprise Services - Services, Bombay Calling, Operator messaging - Difference between full Answering Service, Call center industry in the Philippines - Number of centers, Elastix - Call center module, Technical support Tier\/Level 1 (T1\/L1), Bombay Calling - Synopsis, Skills based routing, San Antonio - Economy, Call center industry in the Philippines - Recruitment and training process, QVC - QVC UK, Interactive Voice Response - History, A. Aneesh, Elastix - Features, and much more...\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47156935852272,"sku":"9781488533549","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488533549_p0.jpg?v=1763637463","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488533549","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}