{"product_id":"9781488534744","title":"Contact Center 52 Success Secrets - 52 Most Asked Questions On Contact Center - What You Need To Know","description":"There has never been a Contact Center Guide like this. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt contains 52 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Contact Center. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA quick look inside of some of the subjects covered: Call centre, Virtual queue - Impact, Dialer - Preview, Avaya Recognition, Virtual queue - Comparison of queuing options, Medallia, List of video telecommunication services and product brands - Videoconferencing hardware systems meant for the deaf, hard-of-hearing, telemedical and other institutional services, SCXML - Implementations, Cisco Career Certifications - Voice\/Collaboration, Empirix - Company history, CCNA Security - Voice\/Collaboration, Call centre - Varieties, Contact centre (business) - Outsourced Contact Centres, Arena (software) Commercial software editions, Education in New Zealand - Private Training Establishments, Telus - Telus International, Mobile local search - Service providers, Avaya Applications, Interactive Voice Response - Outsourcing vs. Contact Center automation, Universal Queue - Benefits, Natural Predictive Dialing - Benefits, Oki Electric Industry - Recent products, Bessemer Venture Partners, Medallia Capabilities, Automatic Call Distribution, Interactive Voice Response - Unified Communications in the SIP Contact Center, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, Empirix - Publications and research, Computer telephony integration - History and main CTI technologies, Advance Info Service - Subsidiaries, Empirix - Technology, and much more...\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47130481098992,"sku":"9781488534744","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488534744_p0.jpg?v=1763637414","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488534744","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}