{"product_id":"9781488538315","title":"Contact Centers 29 Success Secrets - 29 Most Asked Questions On Contact Centers - What You Need To Know","description":"There has never been a Contact Centers Guide like this. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt contains 29 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Contact Centers. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA quick look inside of some of the subjects covered: Empirix - Publications and research, Avaya Definity \u0026amp; Communication Manager, Nordstrom - 1970s–90s, Medallia Capabilities, Interactive Voice Response - Outsourcing vs. Contact Center automation, Empirix - Technology, Avaya Application Server 5300, Speech analytics, Avaya FAST Stacking, Nortel FAST Stacking, SmartAction - History, Offshoring Research Network, Interactive Voice Response - Unified Communications in the SIP Contact Center, GoToAssist - Technology and business development, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, Telus - Telus International, Avaya Government Solutions, Medallia - Capabilities, Marketing operations - Technology or Marketing Automation, Interactive Voice Response - Interactive Messaging Response (IMR), Genesys Telecommunications Laboratories - Acquisitions, Natural Predictive Dialing - Benefits, Interactive Voice Response - Hosted vs. on-premise IVR, Speech analytics - Business value, Natural Predictive Dialing - Drawbacks, and much more...\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47136341852400,"sku":"9781488538315","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488538315_p0.jpg?v=1763637812","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488538315","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}