{"product_id":"9781488803062","title":"Customer Experience Management 29 Success Secrets - 29 Most Asked Questions On Customer Experience Management - What You Need To Know","description":"A New Customer Experience Management Guide That Will Give You ALL You Want To Know. There has never been a Customer Experience Management Guide like this. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt contains 29 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Customer Experience Management. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA quick look inside of some of the subjects covered: Michael Seifert (programmer) - Sitecore, Body of Knowledge - Examples of Bodies of Knowledge, Attensity, Angoss - Software, Medallia, Bernd Schmitt - Publications, Bernd Schmitt - Life and career, Service assurance, Conversion rate - Measures, Cincom Systems - 2000 to present, Ericsson - Business Unit Support Solutions, Windchill (software) - Quality, Clarabridge, Sitecore - Company history, Bernd Schmitt - Contributions to marketing and management, Lithium Technologies, Open Text Corporation - Products, Customer dynamics, Customer Experience Management, Network intelligence - Use in business, Corporate strategy - Strategy as marketing, Strategic management - Competitive advantage, Endeca Technologies Inc., Chief Customer Officer, and much more...\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47164994257136,"sku":"9781488803062","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488803062_p0.jpg?v=1763638771","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488803062","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}