{"product_id":"9781488810022","title":"Customer Contact 45 Success Secrets - 45 Most Asked Questions On Customer Contact - What You Need To Know","description":"Take Customer Contact one step further. There has never been a Customer Contact Guide like this. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt contains 45 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Customer Contact. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA quick look inside of some of the subjects covered: ERP software - Functional areas, Call centres, Voice-mail - Unified messaging with VoIP, Speech analytics, Northern Rock - Location, Voice Messaging - Unified messaging with VoIP, Social intelligence - Measurement, Conductor (transportation) - United Kingdom, Data cleansing - Data quality, Performance work statement, Touchpoint, Enterprise resource planning Functional areas, E-crm - Differences between CRM and eCRM, Customer intelligence Example sources of data for CI, GoToAssist - Technology and business development, Applications architecture - Applications architecture patterns, Service system - Design of service systems, Vendor-managed inventory, Service system - History, Energy Information Administration - Background, User stories - Benefits, Yield management - History, Application analyst, Click-to-call - History and other names used for similar functionality, Customer advocacy - Customer advocacy business model, Red Hat Enterprise Linux - Variants, Pope Francis - Institute for the Works of Religion, Wimdu - Product, User story - Benefits, Database marketing Advances in database marketing, Application Architecture - Applications architecture patterns, Chief Customer Officer, Nordstrom - 1970s–90s, Voicemail - Unified messaging with VoIP, ERP system - Functional areas, Phone sex - Operation, and much more...\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47142301565168,"sku":"9781488810022","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488810022_p0.jpg?v=1763638958","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488810022","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}