{"product_id":"9781488848407","title":"Call Centre - Simple Steps to Win, Insights and Opportunities for Maxing Out Success","description":"The one-stop-source powering Call Centre success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead.\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBased on extensive research, this lays out the thinking of the most successful Call Centre knowledge experts, those who are adept at continually innovating and seeing opportunities.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis is the first place to go for Call Centre innovation - INCLUDED are numerous real-world Call Centre blueprints, presentations and templates ready for you to access and use.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAlso, if you are looking for answers to one or more of these questions then THIS is the title for you:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e What is a call centre? How does a call centre earn? What are the benefits and disadvantages of using an overseas call centre? What is the difference between a call centre and a BPO organisation? How can I start my own call centre? How do we enhance banking call centre customer experience? What is the difference between call centre agents and salesmen? Is there a Call Centre standard for closing a call? What is it like to work at an emergency call centre? What is it like to work at a call centre? ...and much more…\u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47167016730864,"sku":"9781488848407","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781488848407_p0.jpg?v=1763640549","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781488848407","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}