{"product_id":"9781489192028","title":"Contact Center Workforce Management Complete Self-Assessment Guide","description":"\u003cp\u003eWhat are the long-term Contact Center Workforce Management goals?  What is Effective Contact Center Workforce Management?  What will drive Contact Center Workforce Management change?  What situation(s) led to this Contact Center Workforce Management Self Assessment?  Who is the main stakeholder, with ultimate responsibility for driving Contact Center Workforce Management forward?   \u003c\/p\u003e\u003cp\u003e Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department. \u003c\/p\u003e\u003cp\u003e Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' \u003c\/p\u003e\u003cp\u003e This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center Workforce Management investments work better. \u003c\/p\u003e \u003cp\u003e This Contact Center Workforce Management All-Inclusive Self-Assessment enables You to be that person.  \u003c\/p\u003e\u003cp\u003e All the tools you need to an in-depth Contact Center Workforce Management Self-Assessment. Featuring 722 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center Workforce Management improvements can be made. \u003c\/p\u003e\u003cp\u003e In using the questions you will be better able to:  \u003c\/p\u003e\u003cp\u003e - diagnose Contact Center Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices  \u003c\/p\u003e\u003cp\u003e - implement evidence-based best practice strategies aligned with overall goals  \u003c\/p\u003e\u003cp\u003e - integrate recent advances in Contact Center Workforce Management and process design strategies into practice according to best practice guidelines \u003c\/p\u003e\u003cp\u003e Using a Self-Assessment tool known as the Contact Center Workforce Management Scorecard, you will develop a clear picture of which Contact Center Workforce Management areas need attention. \u003c\/p\u003e\u003cp\u003e Your purchase includes access details to the Contact Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book. \u003c\/p\u003e","brand":"Emereo Publishing","offers":[{"title":"Default Title","offer_id":47142461538544,"sku":"9781489192028","price":40.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781489192028_p0.jpg?v=1763641757","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781489192028","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}