{"product_id":"9781490735122","title":"Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner","description":"The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies.  The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation?  Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly.  Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities.  Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program.  Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!","brand":"Trafford Publishing","offers":[{"title":"Default Title","offer_id":47126221095152,"sku":"9781490735122","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781490735122_p0.jpg?v=1763656966","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781490735122","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}