{"product_id":"9781493906376","title":"Telephone and Helpdesk Skills: A Guide to Professional English","description":"\u003cp\u003eIf you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eprepare for a call both psychologically and from an English language point of view\u003c\/li\u003e\n\u003cli\u003ereceive calls (if you work on reception)\u003c\/li\u003e\n\u003cli\u003eleave messages\u003c\/li\u003e\n\u003cli\u003efind out about another company and talk about your own company\u003c\/li\u003e\n\u003cli\u003echase people (i.e. people who have not followed up your requests)\u003c\/li\u003e\n\u003cli\u003edeal with difficult calls and callers, and improve your telephone manner\u003c\/li\u003e\n\u003cli\u003euse the telephone while working on a help desk or helpline\u003c\/li\u003e\n\u003cli\u003eresolve language difficulties (i.e. when you cannot understand the other person's English)\u003c\/li\u003e\n\u003cli\u003eimprove your pronunciation\u003c\/li\u003e\n\u003cli\u003euse resources on the Internet to improve your listening skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Springer New York","offers":[{"title":"Default Title","offer_id":47048991146224,"sku":"9781493906376","price":19.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781493906376_p0.jpg?v=1763664259","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781493906376","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}