{"product_id":"9781494760526","title":"Command Center Handbook: Proactive IT Monitoring: Protecting Business Value Through Operational Excellence","description":"The federal government does not have an exclusive on technology failures. Healthcare.gov technology issues were glaringly obvious but how do you catch the not so obvious: Problems that customers see which you know nothing about? \u003cbr\u003eHigh churn rates, unacceptable levels of poor client experience or below industry average profit margins may point to technology as the cause of or having a contributing role.\u003cbr\u003eAn optimized pro-active command center can help improve your customers experience by fixing issues before they become visible to the customer and preventing poor code or untested applications from going into production, where they will do more harm than good.","brand":"Ingram Book Company","offers":[{"title":"Default Title","offer_id":47048378974448,"sku":"9781494760526","price":24.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781494760526_p0.jpg?v=1763665194","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781494760526","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}