{"product_id":"9781504963541","title":"Online Dispute Resolution: An International Business Approach to Solving Consumer Complaints","description":"Online Dispute Resolution Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today and tomorrow  A Promise Unfulfilled and What to Do About It – Complaint Handling Now Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer  Online Dispute Resolution - Designing Systems for Effective Dispute Settlement – a US practitioner perspective Jo DeMars  Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System Pablo Cortés  Consumer Trust and Business Benefits with ODR Immaculada Barral-Viñals  Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design Riika Koulu  The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool – Benefits and Challenges Amy Koltz  Online Dispute Resolution Decision Making – A NetNeutrals Practitioner’s View Katherine G. Newcomer  One Man’s View of One Country – ADR \u0026amp; ODR and the future of complaint management in the UK Adrian Lawes","brand":"AuthorHouse","offers":[{"title":"Default Title","offer_id":47169658880240,"sku":"9781504963541","price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781504963541_p0.jpg?v=1763718094","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781504963541","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}