{"product_id":"9781506108537","title":"Rat Bastard Customer Care: Committed to the Fix!","description":"Rat Bastard Customer Care is a radical service delivery model that suggests establishing rapport does not equate to customer satisfaction. \u003cp\u003eRat Bastard Customer Care is an unapologetic, uncompromising, 10-step service delivery model designed to improve service delivery and the management of customers' expectations and experiences.\u003c\/p\u003e","brand":"Amazon Digital Services LLC - KDP Print US","offers":[{"title":"Default Title","offer_id":47029077737712,"sku":"9781506108537","price":14.25,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781506108537_p0.jpg?v=1763720195","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781506108537","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}