{"product_id":"9781506332765","title":"Handbook of Services Marketing and Management","description":"The\u003cb\u003e Handbook\u003c\/b\u003e is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service relationships, and firm-wide service issues.  \u003cp\u003e\u003c\/p\u003e \u003cp\u003eA unique structural feature of the \u003cb\u003eHandbook\u003c\/b\u003e is the inclusion of both in-depth chapters as well as shorter, more focused 'mini' chapters. This variation enables the book to provide broader coverage through the inclusion of more topics.\u003c\/p\u003e","brand":"SAGE Publications","offers":[{"title":"Default Title","offer_id":47157091205360,"sku":"9781506332765","price":84.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781506332765_p0.jpg?v=1763719315","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781506332765","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}