{"product_id":"9781514801765","title":"Secrets of Successful Guest Complaint Handling in Hotel \u0026 Restaurant: Practical Training Manual for Hoteliers \u0026 Hospitality Management Students","description":"\u003cb\u003e[ \u003ci\u003eRecommended\u003c\/i\u003e:\u003c\/b\u003e Download Ebook Version of this book from here http:\/\/www.hospitality-school.com\/training-manuals\/secrets-of-successful-guest-complaint-handling-in-hotel-restaurant\/ ]\u003cp\u003e\u003cb\u003eSecrets of Successful Guest Complaint Handling in Hotel \u0026amp; Restaurant\u003c\/b\u003e, \u003ci\u003e1st edition\u003c\/i\u003e, is the exclusive training manual from hospitality-school.com.\u003c\/p\u003e\u003cp\u003eGuest complaints are inevitable. It is quite hard to make every guest happy and satisfied. In hotel industry while servicing the guest, problems or issues could be raised intentionally or unintentionally which often makes the guests dissatisfied about the service of the hotel. But the number of complaints can be minimized by taking some steps and prior arrangement.\u003c\/p\u003e\u003cp\u003eIn this manual we have shared all our secret tips and tricks for better and effective guest complaint handling. From theoretical discussion to case studies analysis - we have cover everything that you will need to handle any complaint or criticism by your guest. This is so far the only guide in the market written on this topic.\u003c\/p\u003e\u003cp\u003eDo read this training manual with utmost attention and start deal with guest complaint with more positive energy and confidence.\u003c\/p\u003e\u003cp\u003e\u003cb\u003e \u003ci\u003eBonus Training Materials\u003c\/i\u003e:\u003c\/b\u003e Read 220+ Free Hotel \u0026amp; Restaurant Management Training Tutorials from Here: \u003cb\u003ehttp:\/\/www.hospitality-school.com\/\u003c\/b\u003e\u003c\/p\u003e","brand":"CreateSpace Publishing","offers":[{"title":"Default Title","offer_id":47053717471472,"sku":"9781514801765","price":16.17,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781514801765_p0.jpg?v=1763726377","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781514801765","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}