{"product_id":"9781531257507","title":"The 30% Solution","description":"The 30% Solution - How Civility at Work Increases Retention, Engagement and Profitability, provides essential information, facts, insights from the field, and practical tips related to the business of civility. The book represents a ready-to-use tool kit with practical applications for: Business consultants Performance and productivity analysts Workplace trainers Social and communication training facilitators Customer service experts Business owners, managers, supervisors, and individuals who want to build a better workplace.","brand":"Motivational Press","offers":[{"title":"Default Title","offer_id":47147320869104,"sku":"9781531257507","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781531257507_p0.jpg?v=1763742506","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781531257507","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}