{"product_id":"9781557533876","title":"Wake up Your Call Center: Humanize Your Interaction Hub","description":"Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.","brand":"Purdue University Press","offers":[{"title":"Default Title","offer_id":47050149658864,"sku":"9781557533876","price":59.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781557533876_p0.jpg?v=1763755548","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781557533876","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}