{"product_id":"9781559388559","title":"Advances in services marketing and management, Volume 4","description":"\u003cp\u003eThis title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.\u003c\/p\u003e","brand":"Emerald Publishing Ltd","offers":[{"title":"Default Title","offer_id":47063940464880,"sku":"9781559388559","price":114.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781559388559_p0.jpg?v=1763757647","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781559388559","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}