{"product_id":"9781562865900","title":"10 Steps to Successful Customer Service","description":"Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine \u003cbr\u003e Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.\u003cbr\u003e The 10 \u003cbr\u003e Steps to creating spectacular customer service!\u003cbr\u003e • Step 1: Identify Service Motivation and \u003cbr\u003e Mission• Step 2: Define Great Service for Your \u003cbr\u003e Organization• Step 3: Form Great \u003cbr\u003e Relationships• Step 4: Build Trusting Relationships that Last• Step 5: Use the Law of Attraction—Be \u003cbr\u003e Positive• Step 6: Aggressively Solve Problems—the \u003cbr\u003e Bigger the Better• Step 7: Recover from Mistakes \u003cbr\u003e Gracefully• Step 8: Give Customers and Yourself a \u003cbr\u003e Break• Step 9: Keep It Cool When Things Get \u003cbr\u003e Hot• Step 10: Be Your Own Best \u003cbr\u003e Customer","brand":"American Society for Training \u0026 Development","offers":[{"title":"Default Title","offer_id":47052552536304,"sku":"9781562865900","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781562865900_p0.jpg?v=1763786918","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781562865900","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}