{"product_id":"9781568295350","title":"Front Office Success: How to Satisfy Patients and Boost the Bottom Line","description":"\u003cp\u003eYour front office staff are the individuals who have the initial contact with new patients, payers, and referring practices, and in turn have a major influence on how your practice is perceived and rated in the market. Investing in effective training and onboarding programs for front office staff pay immediate dividends to your practice. Let best-selling author and popular speaker Elizabeth Woodcock’s updated book serve as the guide for training your front office staff.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book will provide your staff with:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e \u003cli\u003eThe “Ten Commandments of Good Service” for the front office\u003c\/li\u003e \u003cli\u003eFive measurable standards for telephone service\u003c\/li\u003e \u003cli\u003eStrategies for successfully collecting from patients at the time of service, including those who are categorized as “cash only”\u003c\/li\u003e \u003cli\u003eThe confidence to be seen as a professional member of the team\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWho will benefit from this training? All front office staff including receptionist, telephone operator, scheduler, cashier, collector, and many other jobs assigned to the front office team.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eUseful checklists, logs, templates and scripts are included to boost performance of all front office staff are included and available to download!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Medical Group Management Association","offers":[{"title":"Default Title","offer_id":47300927062256,"sku":"9781568295350","price":82.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781568295350_p0.jpg?v=1763792443","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781568295350","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}