{"product_id":"9781576811351","title":"The Problem Solving Memory Jogger: 7 Steps to Improved Processes","description":"Problem solving, as it's covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future.    \u003cul\u003e\n\u003cli\u003eUnderstand work as a process  \u003c\/li\u003e\n\u003cli\u003eIdentify important problems to work on  \u003c\/li\u003e\n\u003cli\u003eDevelop team skills  \u003c\/li\u003e\n\u003cli\u003eFind the root cause  \u003c\/li\u003e\n\u003cli\u003eGenerate innovative solutions\u003c\/li\u003e\n\u003c\/ul\u003e    Use these 7 step processes to solve organizational problems. Contains examples in health care and information technology. Includes new material on Failure Mode \u0026amp; Effects Analysis (FMEA), Scatter Diagram, A3 Charts, as well as a tool for verifying root causes. Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. Provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the 7 steps, and illustrates a case example that is introduced throughout each step and tool application.","brand":"GOAL\/QPC (Growth Opportunity Alliance of Lawrence)","offers":[{"title":"Default Title","offer_id":47036157460720,"sku":"9781576811351","price":14.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781576811351_p0.jpg?v=1763784153","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781576811351","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}