{"product_id":"9781580530163","title":"Service Level Management for Enterprise Networks","description":"\u003cp\u003eAfter Service Level Agreements (SLA) are made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented.  This first-of-its-kind, comprehensive examination of IT Service Level Management provides a much-needed framework for implementing and evaluating Service Level Agreements and helps you avoid common pitfalls.\u003c\/p\u003e","brand":"Artech House, Incorporated","offers":[{"title":"Default Title","offer_id":49787596833008,"sku":"9781580530163","price":99.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781580530163","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}