{"product_id":"9781583214589","title":"Focus First on Service: The Face and Voice of Your Water Utility","description":"\u003cbr\u003eThis manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.","brand":"American Water Works Association","offers":[{"title":"Default Title","offer_id":47036510011632,"sku":"9781583214589","price":84.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781583214589_p0.jpg?v=1763783963","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781583214589","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}