{"product_id":"9781591844143","title":"How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way","description":"\u003cp\u003eThe \u003ci\u003eNew York Times\u003c\/i\u003e bestseller that provides a simple, proven approach to improve accountability and the bottom line. \u003c\/p\u003e\u003cp\u003eThe economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, \"How did that happen?\" \u003c\/p\u003e\u003cp\u003eSurprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. \u003ci\u003eHow Did That Happen?\u003c\/i\u003e offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way. \u003c\/p\u003e\u003cp\u003eAs the experts on workplace accountability and the authors of \u003ci\u003eThe Oz Principle\u003c\/i\u003e, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.\u003c\/p\u003e","brand":"Penguin Publishing Group","offers":[{"title":"Default Title","offer_id":47050083696880,"sku":"9781591844143","price":17.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781591844143_p0.jpg?v=1763804217","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781591844143","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}