{"product_id":"9781599962559","title":"54 Golden Nuggets: Quick Tips to Cure Your Business Communication Ills","description":"\u003cp\u003eThis compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail\/e-mail\/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.\u003c\/p\u003e","brand":"Human Resource Development Press","offers":[{"title":"Default Title","offer_id":47041413218544,"sku":"9781599962559","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781599962559_p0.jpg?v=1763811446","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781599962559","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}