{"product_id":"9781604270495","title":"The ITSM Process Design Guide","description":"\u003cp\u003eIT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library® (ITIL®) Control Objectives for IT (COBIT®), Microsoft® Operations Framework (MOF), and the ISO\/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.\u003c\/p\u003e\u003cp\u003eKey Features\u003c\/p\u003e\u003cp\u003eDetails and deconstructs ITSM process components, models, and deliverables\u003c\/p\u003e\u003cp\u003eIncludes strategies for gathering and analyzing process requirements to aid in analyzing and improving processes\u003c\/p\u003e\u003cp\u003eShows how to engage process stakeholders and incorporate ITSM best practices into your organization\u003c\/p\u003e\u003cp\u003eContains a methodology for developing meaningful metrics for your organization and ways to convert data into usable, actionable information\u003c\/p\u003e\u003cp\u003eWY offers downloadable templates, plans, and checklists such as a sample process definition document, document control sheet, high-level implementation plan, key performance indicator checklist, and communication and training plans - available from the Web Added Value? Download Resource Center at jrosspub.com\u003c\/p\u003e","brand":"J. Ross Publishing, Incorporated","offers":[{"title":"Default Title","offer_id":47051213177072,"sku":"9781604270495","price":79.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781604270495_p0.jpg?v=1763827811","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781604270495","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}