{"product_id":"9781606491294","title":"Process Mapping And Managemnet","description":"As the economy moves toward a services orientation, companies are struggling with how to improve their offerings.\u003cbr\u003eProcess management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world.\u003cbr\u003eThis book has three main parts: mapping, improvement,\u003cbr\u003eand error-proofing and metrics. In the first part-mapping-\u003cbr\u003ethe reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part-improvement-provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called \"leaning,\" and its purpose is to remove waste from an existing process. The second perspective is \"cleaning,\" during which the remaining steps following leaning are analyzed for possible improvement.\u003cbr\u003eThe third perspective is \"greening,\" which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process.\u003cbr\u003eThe final part of the book-error-proofing and metrics-\u003cbr\u003epresents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a \"case for change.\" And throughout this book,\u003cbr\u003eConger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":47031411179760,"sku":"9781606491294","price":59.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781606491294_p0.jpg?v=1763829996","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781606491294","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}