{"product_id":"9781609944575","title":"Effective Apology: Mending Fences, Building Bridges, and Restoring Trust","description":"From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology.  This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations.  It guides the reader through all aspects of making effective apologies in all situations.","brand":"Berrett-Koehler Publishers","offers":[{"title":"Default Title","offer_id":47175379878128,"sku":"9781609944575","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781609944575_p0.jpg?v=1763839672","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781609944575","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}