{"product_id":"9781614342601","title":"Great Customer Connections","description":"Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.","brand":"Booklocker.com, Inc.","offers":[{"title":"Default Title","offer_id":47063258923248,"sku":"9781614342601","price":21.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781614342601_p0.jpg?v=1763852075","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781614342601","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}