{"product_id":"9781619617520","title":"LOYAL: Listen Or You Always Lose: A Leader's Guide to Winning Customer and Employee Loyalty","description":"Loyal employees attract loyal customers.\u003cbr\u003eCompanies must adapt to evolving expectations and engage their employees in the same way that they engage their customers. Successful business leaders create a culture of listening across their organizations to inspire loyalty and build a competitive advantage.\u003cbr\u003eIn LOYAL, Microsoft executive Aaron Painter explains how accomplished leaders use the time-tested secret of listening to turn the concept of loyalty into a powerful reality. While working in China, Painter experienced firsthand how customer and employee retention is key to building a successful company.\u003cbr\u003eLOYAL teaches you how to develop opportunities in a global, ever-changing business environment. The book provides insightful suggestions about how companies can create a culture of active listening to engage their most valuable resource: people, whether they are customers or employees. By building respectful relationships and strengthening those connections through the techniques Painter describes, any organization can position itself for sustained growth.","brand":"Lioncrest Publishing","offers":[{"title":"Default Title","offer_id":47062885040368,"sku":"9781619617520","price":14.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781619617520_p0.jpg?v=1763857262","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781619617520","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}