{"product_id":"9781628731569","title":"The Art and Science of Dealing with Difficult People","description":"\u003cp\u003eIn \u003ci\u003eThe Art and Science of Dealing with Difficult People\u003c\/i\u003e, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.\u003c\/p\u003e\u003cp\u003eBrown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract.\u003c\/p\u003e\u003cp\u003eNumerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, \u003ci\u003eThe Art and Science of Dealing with Difficult People\u003c\/i\u003e provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.\u003c\/p\u003e","brand":"Skyhorse Publishing","offers":[{"title":"Default Title","offer_id":47151887384816,"sku":"9781628731569","price":10.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781628731569_p0.jpg?v=1763868124","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781628731569","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}