{"product_id":"9781631572227","title":"Obtaining Value from Big Data for Service Delivery","description":"\u003cp\u003eBig data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data).\u003c\/p\u003e\u003cp\u003eThis booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":47038242357488,"sku":"9781631572227","price":34.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781631572227_p0.jpg?v=1763672597","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781631572227","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}