{"product_id":"9781633690790","title":"Difficult Conversations (HBR 20-Minute Manager Series)","description":"You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. \u003cb\u003e\u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/b\u003e walks you through:\u003cbr\u003e\u003cbr\u003e•  Uncovering the root cause of friction\u003cbr\u003e•  Maintaining a positive mind-set\u003cbr\u003e•  Untangling the problem together\u003cbr\u003e•  Agreeing on a way forward\u003cbr\u003e\u003cbr\u003eDon't have much time? Get up to speed fast on the most essential business skills with \u003cb\u003eHBR's 20-Minute Manager\u003c\/b\u003e series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.\u003cbr\u003e","brand":"Harvard Business Review Press","offers":[{"title":"Default Title","offer_id":47139691626736,"sku":"9781633690790","price":12.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781633690790_p0.jpg?v=1763677657","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781633690790","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}