{"product_id":"9781665928076","title":"My Love for You","description":"\u003cp\u003eWinner of The Shingo Research and Professional Publication Award! Drive sustainability and Growth with a Process Focused EnterpriseYou can execute a world-class business improvement plan, but if its effects don't reach the customer—is it really of value?\u003c\/p\u003e\u003cp\u003eIn this groundbreaking book, business innovation expert David Hamme reveals a powerful and proven method for connecting your company’s valuecreation processes to customer-desired products—forging a direct link between strategic intentions and everyday business activities.\u003c\/p\u003e\u003cp\u003eThe goal is to systematize innovation in your company—and \u003ci\u003eCustomer Focused Process Innovation\u003c\/i\u003e takes you step-by-step through the details to accomplish this goal.\u003c\/p\u003e\u003cp\u003eWith Hamme as your guide, you'll transform yourorganization into a Process Focused Enterprise—one in which organizational silos, command-andcontrol management, guesswork, and information inadequacies cease to exist—and where intuitive, simplified, fact-based, customer-connected, efficient approaches are the rule, not the exception.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eCustomer Focused Process Innovation\u003c\/i\u003e shows you how to:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAssess your current operational capabilities by visually depicting work streams and building a conceptual blueprint from your core value chain to the end consumer\u003c\/li\u003e\n\u003cli\u003eDrive customer-focused improvements by building rich feedback loops from the front lines and by actively managing the customer's processes\u003c\/li\u003e\n\u003cli\u003eImplement a powerful new system that embeds process management practices to ensure every process delivers the greatest financial benefit\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003ci\u003e“When designed, managed, and utilized correctly,business processes are the foundational framework forinnovation,”\u003c\/i\u003e Hamme writes.\u003c\/p\u003e\u003cp\u003eYou don't have to hope that innovation will just happen. You now have the knowledge, insight, and tools to drive it.\u003c\/p\u003e\u003cp\u003eWith \u003ci\u003eCustomer Focused Process Innovation\u003c\/i\u003e youhave everything you need to revamp your processes to innovate, grow, and outpace the competition.\u003c\/p\u003e\u003cp\u003ePRAISE FOR \u003ci\u003eCUSTOMER FOCUSED PROCESS INNOVATION\u003c\/i\u003e:\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Hamme's approach is not a pie-in-the-sky set of big ideas, but rather an expertly woven and intuitively practical framework of concepts and tools that bridge the gap between visions and strategies.\"\u003c\/i\u003e — Steve Jegier, Head of Strategy, Wealth, Brokerage, and Retirement, Wells Fargo\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Hamme's emphasis on using a process focus and initiative management to drive long-term, real improvement to an organization is spot on. It's the only way to reallybring about the adaptation needed to survive.\"\u003c\/i\u003e — Richard Maltsbarger, Business Development Executive,Lowe's Companies, Inc.\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Finally a business book that not only provides great thought-provoking insight into how a business operates, but also gives the step-by-step instructions to create a blueprint that everyone in the organization can follow to take the guesswork out of execution.\"\u003c\/i\u003e — Don Smith, VP of Marketing, Family Dollar Stores\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Having a 'great idea' is easy—driving it to execution is the hard part. We all talk about it, and now David has it documented.\"\u003c\/i\u003e — Caroline M. Kolman, P.E., Managing Director, Prism Healthcare Partners LTD\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Ninety-nine percent of the innovation books published don't address the part of the process where ninety-nine percent of the value is created: implementation. However, David addresses this complex issue head on. If you want to make innovation a reality, get this book.\"\u003c\/i\u003e — Stephen M. Shapiro, author, \u003ci\u003eBest Practices Are Stupid\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Little Simon","offers":[{"title":"Default Title","offer_id":48729348178160,"sku":"9781665928076","price":7.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781665928076_p0.jpg?v=1768851930","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781665928076","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}