{"product_id":"9781741760576","title":"101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones","description":"Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.","brand":"Allen \u0026 Unwin Pty., Limited","offers":[{"title":"Default Title","offer_id":47136773210352,"sku":"9781741760576","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781741760576_p0.jpg?v=1763703588","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781741760576","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}